Videos on ISO20000
YouTube has a lot of great examples of how videos can be used to explain ISO20000 issues. Which ones do you like most? Free access required: subscription-required videos are excluded from the list.
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ISO20000
Overview of ISO20000. Details Certification timescale and suitability for different organisations. An excellent introduction.
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Glenfis - ITIL V3 & COBIT
Service Management and Governance with COBIT and ITIL V3 www.glenfis.ch www.itil.org www.iso20000.ch
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The ITIL - ISO 20000 Bridge
The ITIL - ISO 20000 Bridge is the ideal way to get started on your way to the ISO 20000 certification. For every ISO 20000 requirement you get a specific su...
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An Introduction to ISO 20000
An Introduction to ISO 20000 Presented By Owen Wright from IMSM Ltd
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Students Cafe- Asif Iqbal An Introduction to ISO 2
Asif Iqbal CISSP,CISA,CISM,CGEIT,CICA gives an introduction to ISO/IEC 20000 and talks about the IT Challenges and IT Service Management (ITSM).
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Introduction to the ISO/IEC 20000 Standard
An introduction to the ISO/IEC 20000 international standard for IT service management.
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itSMF Macedonia 3rd regional conference - Viktorij
itSMF Macedonia 3rd regional conference - Viktorija Donceva interview regarding practical experience from implementation of IT Service Management System base...
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Demystifying ISO 20000: What You Need To Know
Added by Morgan Cantrell on Nov 08, 2012
In April 2011, the International Standards Organization (ISO) published the second edition of the ISO/IEC 20000 standard.
The new edition includes for the first time the term 'service management system', requiring an IT organization to demonstrate an integrated approach
