Videos on ITIL and ITSM
YouTube has a lot of great examples of how videos can be used to expalin ITSM issues. Which ones do you like most?
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ITIL v3 Training
A fun way of learning the differences between ITIL v3 and ITIL v2. Service Management according to ITIL has never been more fun. ITIL Foundation version 2 an...
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Is IT part of the business or just a supplier?
Added by Matthew Burrows on Sep 10, 2011
ITSM TV July'11 Soap Box - Matthew Burrows on "Is IT part of the business or just a supplier?"
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ITSM TV Outsourcing Feature
Added by Matthew Burrows on Sep 10, 2011
ITSM TV Outsourcing Feature - July 2011
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ITIL help desk - SysAid introduction movie to ITIL
Introduction to ITIL. Animated movie explaining why ITIL Change Management is needed through the eyes of Joe the IT Guy working with SysAid
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Overcoming Resistance to Change - Isn't It Obvious
People resist change! Really? Check this out... Script: Dr. Eliyahu M. Goldratt, Ilan Eshkoli. Voices: Joseph Fackenheim, Simon Shocket, Mitch Clyman. Record...
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ITIL Simplified - ManageEngine ServiceDesk Plus - YouTube
Added by Kalavathi Narayanan on Dec 04, 2012
A Simple Overview of ITIL for those who don't have the time. Get to know about the ITIL Best Practices, the different processes and how to implement it for y...
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ITIL v3 Event Management - Best Practices - YouTube
Added by Kalavathi Narayanan on Dec 04, 2012
ITIL v3 Event Management Best Practices Event Management is introduced as a separate process in ITIL v3 but do you know that you can also implement Event Man...
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Top 5 ITIL Best Practices MSPs should adopt - YouTube
Added by Kalavathi Narayanan on Dec 04, 2012
The webinar titled "Top 5 ITIL Best Practices MSPs should adopt", presented by Arvind Parthiban ITIL Consultant, discusses about the overview of ITIL process...
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ITIL - A Simple Explanation
A humorous jargon-free business explanation of ITIL cycles. ITIL® Explained Simply & Visually describes the five cycles in version 3 of the IT Infrastructure...
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What is ITIL?
Head of Business IT department at Centriq Training, Doug Hoff answers the question 'What is ITIL?'
