Angel Berniz
Here is the list of contributors who have committed to join in to the ServiceManagers.org #SMFlashBook event initiative and share their posts to build an ebook.
es.linkedin.com/in/angelberniz
in.linkedin.com/in/fdsouza/
Most of the service catalogues I've seen are technical focused. Even the clear defined offer of Salesforce.com is more or less technical and feature focused. Of course, they have a very clear structure and transparent pricing. These are two very important facts to get a service catalogue customers will like.
ITIL Blues - ITIL rants and raves
http://itilblues.wordpress.com
Blogging and drawing mostly on ITIL.
Service Management Journey
http://servicemanagementjourney.blogspot.ca
SMFlashBook - My Best Tip To Build The Service Catalogue25/10/13 This blog is part of the first ever service management blogging flashmob organised by ServiceManagers.org. A large number of bloggers were invited to post an article on their respective blogs, on the same agreed theme, and have them all publish their posts at the same date and time.
ServiceNow Blog
http://community.servicenow.com/blog/stephenmann
A skeptical look at IT in general and IT management in particular
The ITSM Lens is a blog dedicated to IT Service Management. We cover service desk, help desk, change management, CMDB and more.
