Submit to speak at TFT, the only crowd-sourced global follow-the-sun conference where every selected speaker is paid. Include your presentation title, synopsis, short biography and web link. PLEASE NOTE THIS LIST IS ONLY FOR US AND AUSTRALASIA REGIONS (there is a different plan for EMEA this time..)
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One of the things ITIL V3 improves is the whole development/production interface, introducing radical concepts like production readiness, acceptance, evaluation... oh and testing. Heady stuff. But something that was omitted from ITIL V3 was documentation of Dead Cat Syndrome: chucking new services across the Production fence like a dead cat.
Operational readiness of new and improved services ensures a smooth transition from Project to Production. ITIL talks about it in a number of places, but I think Operational Readiness needs to be recognised as a practice in its own right, like any other ITIL "process". OR is not (just) about being a gatekeeper to Prod: it's about ensuring readiness throughout the lifecycle. OR provides a positive benefit for the customers, projects, development, and operations, preventing Dead Cat Syndrome.
This presentation has been well received every time. For TFT14 I'll be updating it, with new material on warranty periods (what ITIL hilariously calls Early Life Support).
How Network Virtualization is going to change everything.
We've all been hearing a lot of hype around NfV (network function virtualization), SDN (Software Defined Networking) and the like, and ready or not open networking is going to be a reality in the next year or two. You're probably thinking, "that's great for Amazon and really huge corporations with giant networks" but who cares? You do. Network Virtualization changes the way you'll be doing business, getting entertained, communicating with your friends, using your devices, and interacting with your stuff. Get a short view of the future by voting for this session.
The Service Desk is dead - again!
We go through waves of “experts” telling us that the service desk is dead and organisations are moving on, or that BYOD is removing the need for the service desk.
I will be putting forward a more pragmatic response to that, including (spoiler alert) some tips to make your service desk work better for your organisation.
Most of the service catalogues I've seen are technical focused. Even the clear defined offer of Salesforce.com is more or less technical and feature focused. Of course, they have a very clear structure and transparent pricing. These are two very important facts to get a service catalogue customers will like.
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Please include which time zone you would like to speak in - US or Australasia. Good luck!