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Updated by Jan van van Bon on Feb 08, 2017
Headline for Alternatives to ITIL
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Alternatives to ITIL

ITIL is still a hype, but several alternatives are now offering effective solutions that take us further on the road set by ITIL.
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Jun 15, 2013 - - 1716
Alternatives to ITIL | USMBOK - Universal Service Management Body of Knowledge

USMBOK™ is a series of publications and references for professionals working in service provider organizations who need to design customer centric and relevant practices based upon those used by successful service businesses.
USMBOK is known for its "outside-in" approach to IT service management.

Jul 05, 2013 by Michael Brenner - - 1570
Alternatives to ITIL | FitSM - Standard for lightweight service management in federated IT infrastructures
FitSM - Standard for lightweight service management in federated IT infrastructures. FitSM tries to offer a simpler and more realizable approach towards ITSM, especially for small to medium sized IT organizations. All parts FitSM are published under Creative Commons licenses.

Common Sense

Jun 15, 2013 by Vladimir_ITSM Ivanov
Alternatives to ITIL | Common Sense

Do not underestimate the power of Common Sense!
Especially when you are running a company of 1 person :) or maybe few more... Even in a large organisations Common Sense is a powerful tool.
Absolutely for free! No license, no fees, no certifications!

Jun 25, 2013 by Moisés Robles Gener - - 1229
Alternatives to ITIL | ISO/IEC 20000-1:2011

ISO/IEC 20000-1 is a service management system (SMS) standard. It specifies requirements for the
service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The
requirements include the design, transition, delivery and improvement of services to fulfil service requirements.

Jun 15, 2013 - - 1543
Alternatives to ITIL | COBIT 5 - A Business Framework for the Governance and Management of Enterprise IT | ISACA

COBIT 5 is the only business framework for the governance and management of enterprise IT. It provides globally accepted principles, practices, analytical tools and models to help increase the trust in, and value from, information systems.

Jun 15, 2013 - - 1629
Alternatives to ITIL | ISM (Integrated Service Management ®), the out-of-the-box solution for IT service management

The ISM method™ is the fastest growing service-focused framework for IT Service Management with an implementation method and support. ISM is aligned with practice-based frameworks like ITIL, ASL, COBIT, but distinguishes itself by means of structure, simplicity, and applicability, and especially because it's not a reference model but an implementation method.

Jun 15, 2013 - - 1737
Alternatives to ITIL | MOF - Microsoft Operations Framework

Microsoft Operations Framework (MOF) 4.0 provides relevant, practical, and actionable guidance for today's IT pros. The free, downloadable framework encompasses the entire IT service management lifecycle, providing organizations with the knowledge to seamlessly blend business and IT goals while establishing and implementing reliable, cost-effective IT services.

Jun 15, 2013 - - 1231
Alternatives to ITIL | TOGAF - The Open Group Architecture Framework

welcome to The Open Group Architecture Framework Version 8.1.1. This document is designed to be viewed using the frames feature. If you see this message, you are using a non-frame-capable web client. Link to Non-frame version.

Feb 21, 2015 - - 1624
Alternatives to ITIL | YaSM Wiki | Yet another Service Management Model
YaSM service management - a simpler framework for managing services, based on established best practices.
Jun 15, 2013 - - 1291
Alternatives to ITIL | BiSL® - the Business Information Management Library

A framework of best practices for the Information Management domain.

Oct 15, 2014 by Pavel Solopov - - 1414
Alternatives to ITIL | CMMI for Services Overview - CMMI Institute

CMMI-SVC guides all types of service providers to
establish, manage, and improve services to meet business

Jun 15, 2013 - - 1359
Alternatives to ITIL | ASL® - the Application Services Library

ASL®'s goal is the professional development of application management. This is achieved by offering a framework within which the processes of application management are brought in relation to each other.

Jun 15, 2013 - - 1633
Alternatives to ITIL | TM-Forum's Integration Framework (including eTOM)

The Integration Framework is a set of standards that supports the interoperability between applications defined in the Application Framework via TM Forum interfaces. The interfaces are defined in terms of the Information Framework's entities/attributes, and the requirements for the interfaces from a business process perspective come from the Business Process Framework.

Jun 15, 2013 - - 1304
Alternatives to ITIL | ISO 9000

The ISO 9000 family of standards is related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to the product. The standards are published by ISO, the International Organization for Standardization, and available through National standards bodies.

Jun 15, 2013 - - 1581
Alternatives to ITIL | APICS OMBOK

The APICS Operations Management Body of Knowledge (OMBOK) Framework provides an outline of the areas of knowledge required to manage the processes for producing and delivering common products and services. The descriptions give an overview of each area and, when taken together, define a generally accepted view of the scope of operations management as a field of study. As operations management is
a dynamic field, the framework will evolve over time to reflect changing perceptions and incorporate new approaches as their usage becomes prevalent.

Jun 15, 2013 - - 1356
Alternatives to ITIL | Recursive Process Management (RPM)

RPM is a management method for medium-sized and large organizations (from approx. 75 employees upwards). The method itself is rooted in organizational development, quality management and complexity theory.

Jun 15, 2013 - - 1635
Alternatives to ITIL | Zachman Framework

The Zachman Framework is a schema for organizing architectural artefacts (in other words, design documents, specifications, and models) that takes into account both whom the artefact targets (for example, business owner and builder) and what particular issue (for example, data and functionality) is being addressed.

Jun 15, 2013 - - 1375
Alternatives to ITIL | ERM - Enterprise Risk Management

COSO's ERM Risk Assessment in Practice This thought paper provides leadership thinking on risk assessment approaches and techniques that have emerged as the most useful and sustainable for decision-making.

Feb 21, 2015 - - 1463
FITS stands for Framework for ICT Technical Support. It aims to provide a complete structure so that we know that all aspects of technical support will be addressed. It is a collection of best practice processes from IT support providers all over the UK.
Mar 15, 2016 by Charles T. Betz - - 1719
Alternatives to ITIL | Subject Areas

The Open Group works towards enabling access to integrated information within and between enterprises, based on open standards and global interoperability. It is a vendor-neutral and technology-neutral consortium that works with customers, suppliers, consortia and other standard bodies to capture, understand and address current and emerging requirements, establish policies and share best practices.



Mar 15, 2016 - - 1355
Alternatives to ITIL | SURVUZ

Your sources for service patterns: the SURVUZ Pattern Language (SPL) is used as a normalization language for the description of service patterns.