ITIL is still a hype, but several alternatives are now offering effective solutions that take us further on the road set by ITIL.
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USMBOK™ is a series of publications and references for professionals working in service provider organizations who need to design customer centric and relevant practices based upon those used by successful service businesses.
USMBOK is known for its "outside-in" approach to IT service management.
Do not underestimate the power of Common Sense!
Especially when you are running a company of 1 person :) or maybe few more... Even in a large organisations Common Sense is a powerful tool.
Absolutely for free! No license, no fees, no certifications!
ISO/IEC 20000-1 is a service management system (SMS) standard. It specifies requirements for the
service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The
requirements include the design, transition, delivery and improvement of services to fulfil service requirements.
COBIT 5 is the only business framework for the governance and management of enterprise IT. It provides globally accepted principles, practices, analytical tools and models to help increase the trust in, and value from, information systems.
The ISM method™ is the fastest growing service-focused framework for IT Service Management with an implementation method and support. ISM is aligned with practice-based frameworks like ITIL, ASL, COBIT, but distinguishes itself by means of structure, simplicity, and applicability, and especially because it's not a reference model but an implementation method.
Microsoft Operations Framework (MOF) 4.0 provides relevant, practical, and actionable guidance for today's IT pros. The free, downloadable framework encompasses the entire IT service management lifecycle, providing organizations with the knowledge to seamlessly blend business and IT goals while establishing and implementing reliable, cost-effective IT services.
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A framework of best practices for the Information Management domain.
ASL®'s goal is the professional development of application management. This is achieved by offering a framework within which the processes of application management are brought in relation to each other.
The Integration Framework is a set of standards that supports the interoperability between applications defined in the Application Framework via TM Forum interfaces. The interfaces are defined in terms of the Information Framework's entities/attributes, and the requirements for the interfaces from a business process perspective come from the Business Process Framework.
The ISO 9000 family of standards is related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to the product. The standards are published by ISO, the International Organization for Standardization, and available through National standards bodies.
The APICS Operations Management Body of Knowledge (OMBOK) Framework provides an outline of the areas of knowledge required to manage the processes for producing and delivering common products and services. The descriptions give an overview of each area and, when taken together, define a generally accepted view of the scope of operations management as a field of study. As operations management is
a dynamic field, the framework will evolve over time to reflect changing perceptions and incorporate new approaches as their usage becomes prevalent.
RPM is a management method for medium-sized and large organizations (from approx. 75 employees upwards). The method itself is rooted in organizational development, quality management and complexity theory.
The Zachman Framework is a schema for organizing architectural artefacts (in other words, design documents, specifications, and models) that takes into account both whom the artefact targets (for example, business owner and builder) and what particular issue (for example, data and functionality) is being addressed.
COSO's ERM Risk Assessment in Practice This thought paper provides leadership thinking on risk assessment approaches and techniques that have emerged as the most useful and sustainable for decision-making.
The Open Group works towards enabling access to integrated information within and between enterprises, based on open standards and global interoperability. It is a vendor-neutral and technology-neutral consortium that works with customers, suppliers, consortia and other standard bodies to capture, understand and address current and emerging requirements, establish policies and share best practices.
Your sources for service patterns: the SURVUZ Pattern Language (SPL) is used as a normalization language for the description of service patterns.