Matt Laurenceau
Topics for Google Hangout sessions between Community Managers willing to share lessons learnt.
Each community needs leaders, gurus that will educate others. How to find them?
What are the first steps needed to create a successful Community? Talk with users? Seeding? Driving social traffic? Securing SMEs? Having Exec Support?
Are Executive needed on a Community? Will other users shy away? If we want them, how to motivate them to engage?
How to make sure that new users feel comfortable, and are willing to engage, and come back?
Some Communities do not even allow comments, others moderate each comment before it appears. Impact on User Experience?
We all agree that social collab is far more scalable than Email. Should Community Mgrs stop to use Email?
Should IT departments leverage social tools to interact with their employees and providers?
Should the Community be created externally first (Customers, Partners, Propects...) or internally (employees collaborating)?
