Ian Clayton
Many of you have asked for direct, online help. I'm proposing we work together to maintain a list of topics, or questions you need answers to that I can address in a webinar. Please note these webinars will be fee based, albeit a small fee, to make everything possible.
Many IT organizations are considering, or actively working on developing a catalog of services to display to their 'end users', their customers.
Unfortunately, most efforts begin from the 'inside-out', based upon what the IT organization thinks it does for its customers. They take time, are typically built without the customer's direct involvement, and frankly, fail to deliver the promised benefit.
In this session, understand the top 5 indicators your service catalog initiate could fail and how to ensure success by taking an 'outside-in' or customer centric approach.
Learn where to start and how to continuously grow and improve your 'service catalog' in such a way it encourages customer engagement and becomes a seamless, transparent means by which your customers are served and supported.
This is a practical 'how-to' 60 minute session.
Prospective Fee $50
