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Ejecutando el proceso de Gestión de Relaciones con el Negocio a través del Service Desk (Executing the Business Relationship Management process through the Service Desk).
En esta sesión aprenderá cómo el Service Desk tiene muchas cosas mas que ofrecer como una función estratégica más que como una función operativa. (ln this session you will learn how your Service Desk has much more to offer as an strategic function rather than an operational function - dictated in Spanish)
