Webinars featuring George Spalding

Pink Elephant and Biomni, discuss the essential benefits, practices and features to consider when implementing a Service Catalog software solution

We’ve assembled a panel of experts who will try to answer as many of your questions as possible. Whether you want knowledge gaps filled, a plain language explanation of best practice, practical advice and guidance which you can apply, suggestions on how to address an issue, or anything else relating to the service catalog – bring your questions.

Moderator:
Matthew Burrows, itSMF UK

Panelists:
George Spalding, Pink Elephant
Marianna Billington, itSMF International
Jim Blayney, FrontRange
Barclay Rae, Barclay Rae Consulting

Two years ago the new ITIL V3 individual certification scheme was released by APMG at the official V3 launch in London. I know it was, I was there. It took six months for the exact same scheme to be ratified by the powers that be (the credits were tweaked in between). The various Intermediate courses/exams in the scheme took another one and a half years to be released. Now we have a new exclusionary credit scheme released May 1, that is, at best, confusing and also on May 1st APMG released version 4.2 of the V3 Foundations course curriculum (that’s 4 versions in 2 years…a new record). In terms of V3 certification, I think it’s time to step back, take a breath, take a look at where we’ve been, where we are now, and where we seem to be going. I think it was Henry Ford who said, “if you don’t know where you’re going then any road will take you there.”

Times are tough. IT is feeling the pinch right along with the rest of the organization. But IT is not like the rest of the organization. We can help make the entire operation run more smoothly and efficiently. We can save money without spending money. The key is process improvement. We need to get our house in order first. That’s where ITIL can help. Join George Spalding for a lively and candid conversation about the role of IT in the current economic slowdown.

Join an expert panel of seasoned practitioners as they discuss the role of the Service Catalog in the IT Service Management journey. Is it possible for an IT organization to move beyond the basic operational processes without a real Service Catalog? Tune in on December 5th.