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Updated by Antonio Valle (G2) on Jun 27, 2014
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Antonio Valle (G2) Antonio Valle (G2)
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Processes analyzed with process mining tools

Listly by Antonio Valle (G2)

This is a list of ideas about interesting and innovative ways to use Process Mining to discover and analyze real life processes.

Do you have good ideas? Do you have any experience? Contribute to this list by clicking on Add to List

5

Flow of visitors in a website

Flow of visitors in a website

Analyze the webserver logs with PM techniques to discover the route followed by visitors(experimental)

1

Flow of tickets in a ServiceDesk

Flow of tickets in a ServiceDesk

Using PM to discover and analyze the flow of tickets (by category, by priority, etc) in an IT Service Desk

2

Discovery of "social network" in an IT department

Discovery of "social network" in an IT department

Analyzing the flow of tickets between different workgroups and crossing it with types of activities executed

3

Track the route of calls in a PBX system

Track the route of calls in a PBX system

Used PM to analyze how are customer's calls redirected from one person to other inside a big company

4

Invoice confirming

Invoice confirming

Discover, compare and analyze the workflow for invoice confirmation process before paying and accounting.

6

How skiers use facilities in a sky resort

How skiers use facilities in a sky resort

Using the data from the RFID cards